Before using our services or features, it is important that you read this Policy as well as the specific terms that govern each service or feature.

Purpose of the Privacy Policy

This Privacy Policy of LUDICO BUSINESS & ENTERTAINMENT, S.L. (hereinafter, LUDICO) regulates the collection, use, and other processing of personal data provided or obtained with the authorization of Users and/or Clients on this website or in any other digital or physical environment of the entity.

Who is responsible for processing your data?

LUDICO is responsible for the collection and processing of your personal data in relation to the services it provides. The identifying details of the data controller are: LUDICO BUSINESS & ENTERTAINMENT, S.L., with registered office at Calle O’Donnell, 16, 28009 Madrid, Spain.

What data do we collect and how?

Depending on how you interact with LUDICO, we collect various types of data that may directly or indirectly identify you, such as:

Personal contact information: name, postal address, email, or phone number.
Account registration information: email and encrypted password.
Demographic or behavioral information.
Technical information about computer/mobile devices.
Browsing and website usage information through cookies and similar technologies.

For what purpose do we collect your data?

We may process your data when:

You register on our website.
You make an online purchase.
You contact our Customer Service.
You file a complaint, suggestion, or claim.

Who will receive your data?

Your data may be shared with trusted third parties to improve our services, such as:

Technology providers.
Digital and e-commerce service providers.

We do not transfer your data to third parties unless expressly authorized or legally required.

How long do we keep your personal data?

The data will be kept as long as the user does not request otherwise and according to the legally established retention periods.

User Rights

Users may exercise their rights of portability, access, rectification, deletion, and restriction of processing by sending an email to atencionalcliente@ludicobusiness.com. They may also contact the Spanish Data Protection Agency.

Security

LUDICO adopts appropriate security measures and contractually requires the same from its service providers.

Changes to the Privacy Policy

LUDICO reserves the right to modify this policy at any time. Periodic review is recommended.

Applicable Law and Jurisdiction

For dispute resolution, Spanish law will apply, and the Courts of Madrid will have jurisdiction.